InMoment offers an integrated approach to customer experience, leveraging AI to convert multi-signal data from various channels into actionable insights. The platform collects data from every touchpoint, incorporating direct, indirect, and inferred data to create a comprehensive view of the customer journey. It synthesizes analytic outcomes from myriad sources including customer surveys, social ratings, chat transcripts, email threads, and more. Its award-winning AI and natural language processing capabilities help businesses better understand customer needs and intentions, enabling a constructive response.

InMoment XI Platform is a comprehensive solution that helps organizations improve experiences that align with business objectives. The platform accumulates experience data from diversified sources, identifies actionable insights, and encourages feedback-driven improvements. With this platform, businesses can monitor and understand customer patterns, identify opportunities for digital engagement, and influence customer behavior using prescriptive actions. The XI Platform embraces AI and machine learning to process real-time data and delivers an excellent personalized customer experience on their terms.