InMoment offers an integrated approach to customer experience, leveraging AI to convert multi-signal data from various channels into actionable insights. The platform collects data from every touchpoint, incorporating direct, indirect, and inferred data to create a comprehensive view of the customer journey. It synthesizes analytic outcomes from myriad sources including customer surveys, social ratings, chat transcripts, email threads, and more. Its award-winning AI and natural language processing capabilities help businesses better understand customer needs and intentions, enabling a constructive response.
- Multi-Signal Data Collection: The platform collects and connects customer experience data from every touchpoint and channel for a comprehensive view of the customer journey. It incorporates all types of feedback, leveraging InMoment's patented big-data architecture, Workflow™.
- Real-Time Text Analytics & Generative AI: InMoment's Active Listening™ is a conversational bot that uses real-time text analytics and generative AI to elicit rich responses, enhancing the value and actionability of customer feedback.
- Proprietary AI for Data Interpretation: Through its in-house Large Language Model (LLM) technology, InMoment applies AI to unstructured customer experience data, offering reliable insights for optimal understanding.
- Predictive & Prescriptive Capability: The platform predicts customer behavior precisely by synthesizing structured and unstructured data. It guides the development of focused strategies, helping businesses make smarter decisions.
- Integrated Business Systems: The platform includes AI-enabled action plans for change management, automated responses, case resolution system, and even an easy-to-use mobile app to promote customer-centricity in the organization.
InMoment offers an integrated approach to customer experience, leveraging AI to convert multi-signal data from various channels into actionable insights. The platform collects data from every touchpoint, incorporating direct, indirect, and inferred data to create a comprehensive view of the customer journey. It synthesizes analytic outcomes from myriad sources including customer surveys, social ratings, chat transcripts, email threads, and more. Its award-winning AI and natural language processing capabilities help businesses better understand customer needs and intentions, enabling a constructive response.
- Multi-Signal Data Collection: The platform collects and connects customer experience data from every touchpoint and channel for a comprehensive view of the customer journey. It incorporates all types of feedback, leveraging InMoment's patented big-data architecture, Workflow™.
- Real-Time Text Analytics & Generative AI: InMoment's Active Listening™ is a conversational bot that uses real-time text analytics and generative AI to elicit rich responses, enhancing the value and actionability of customer feedback.
- Proprietary AI for Data Interpretation: Through its in-house Large Language Model (LLM) technology, InMoment applies AI to unstructured customer experience data, offering reliable insights for optimal understanding.
- Predictive & Prescriptive Capability: The platform predicts customer behavior precisely by synthesizing structured and unstructured data. It guides the development of focused strategies, helping businesses make smarter decisions.
- Integrated Business Systems: The platform includes AI-enabled action plans for change management, automated responses, case resolution system, and even an easy-to-use mobile app to promote customer-centricity in the organization.