InMoment XI Platform is a comprehensive solution that helps organizations improve experiences that align with business objectives. The platform accumulates experience data from diversified sources, identifies actionable insights, and encourages feedback-driven improvements. With this platform, businesses can monitor and understand customer patterns, identify opportunities for digital engagement, and influence customer behavior using prescriptive actions. The XI Platform embraces AI and machine learning to process real-time data and delivers an excellent personalized customer experience on their terms.
- Experience Data Collection: The XI platform establishes a robust customer engagement by effectively capturing experience data from numerous formats and sources such as surveys, social reviews, contact center interactions, and multimedia feedback.
- Analytical Capabilities: Employing various techniques such as self-serve text analytics, native language understanding, search-based data mining, and emotion recognition, the XI Platform detects patterns, trends, and anomalies in customer behavior.
- Actionable Insights: The platform features case management, preemptive intent-based actions, and automated workflows that help businesses translate analytical outcomes into feasible improvements.
- Customizable Reporting: XI Platform provides mobile-optimized, customizable dashboards and reports that allow businesses to monitor and share actionable insights across all levels of their organization.
- Integration Facility: The platform can integrate with various systems like Salesforce, Marketo, and Zendesk, thus automating feedback collection, case management, and breaking down operational silos.
InMoment XI Platform is a comprehensive solution that helps organizations improve experiences that align with business objectives. The platform accumulates experience data from diversified sources, identifies actionable insights, and encourages feedback-driven improvements. With this platform, businesses can monitor and understand customer patterns, identify opportunities for digital engagement, and influence customer behavior using prescriptive actions. The XI Platform embraces AI and machine learning to process real-time data and delivers an excellent personalized customer experience on their terms.
- Experience Data Collection: The XI platform establishes a robust customer engagement by effectively capturing experience data from numerous formats and sources such as surveys, social reviews, contact center interactions, and multimedia feedback.
- Analytical Capabilities: Employing various techniques such as self-serve text analytics, native language understanding, search-based data mining, and emotion recognition, the XI Platform detects patterns, trends, and anomalies in customer behavior.
- Actionable Insights: The platform features case management, preemptive intent-based actions, and automated workflows that help businesses translate analytical outcomes into feasible improvements.
- Customizable Reporting: XI Platform provides mobile-optimized, customizable dashboards and reports that allow businesses to monitor and share actionable insights across all levels of their organization.
- Integration Facility: The platform can integrate with various systems like Salesforce, Marketo, and Zendesk, thus automating feedback collection, case management, and breaking down operational silos.