Innovax's OpsCentral Voice system is a cloud-based customer service center offering flawless communication quality. Utilizing smart routing, it ensures customers experience minimal waiting time by connecting them directly to a suitable customer service personnel at the first instance. OpsCentral Voice system oversees end-to-end operations, including interactive voice response (IVR), voice logging, and categorizing calls based on the agent skill. The system highlights a browser-based UI with no security loopholes and requires no special software installation or maintenance. It allows for simultaneous scheduling and management during communication, maintaining uninterrupted operations without additional tech support.

ASAPP AutoTranscribe is a purpose-built solution for customer experience enhancement. It offers an industry-leading transcription accuracy of 89% and a low latency of approximately 60ms. Designed to address low-accuracy, high-latency issues, it enables real-time problem-solving by delivering swift transcriptions. Moreover, it offers personalized notifications and prompts, possibility of adjusting the transcription model to a specific contact center environment, and an intuitive interface, all which significantly improves the performance of agents and reduces their ramp-up time.