ASAPP's CoachingAI is designed to enhance contact center performance by automating quality scoring and agent coaching. The platform allows supervisors to spend more time guiding their team and less on manually evaluating them. It provides full transparency into all customer interactions leading to increased proficiency and customer satisfaction. It tracks process compliance, agent knowledge mastery, soft skills using AI and offers no rules configuration. Moreover, it delivers precise notifications based on dialogue taking place, improving performance for all agents and reducing ramp time for new hires.

AutoAssist by ASAPP is a unique tool designed to enhance the proficiency and productivity of call center agents. It reduces the overall Average Handle Time by 10%, and the time taken for agents to become proficient by a whopping 50%. Its principal function is to deliver real-time, contextual assistance to agents, making each interaction more effective and customer-centric. Besides, it also bridges the performance gap between top performers and low performers, thereby elevating the overall service quality.

ASAPP AutoTranscribe is a purpose-built solution for customer experience enhancement. It offers an industry-leading transcription accuracy of 89% and a low latency of approximately 60ms. Designed to address low-accuracy, high-latency issues, it enables real-time problem-solving by delivering swift transcriptions. Moreover, it offers personalized notifications and prompts, possibility of adjusting the transcription model to a specific contact center environment, and an intuitive interface, all which significantly improves the performance of agents and reduces their ramp-up time.