AutoAssist by ASAPP is a unique tool designed to enhance the proficiency and productivity of call center agents. It reduces the overall Average Handle Time by 10%, and the time taken for agents to become proficient by a whopping 50%. Its principal function is to deliver real-time, contextual assistance to agents, making each interaction more effective and customer-centric. Besides, it also bridges the performance gap between top performers and low performers, thereby elevating the overall service quality.
- Real-Time Agent Assistance: Provides real-time support, ensuring agents receive assistance when they need it the most.
- Performance Improvement: Bridges the gap between top performers and low performers, aiming for a uniform experience across interactions.
- Contextual Reminders: Delivers timely nudges for important process steps like authentications, compliance, and disclosures during the conversation.
- Conversational Analysis: Monitors ongoing conversations and triggers appropriate responses to enhance the customer service experience.
AutoAssist by ASAPP is a unique tool designed to enhance the proficiency and productivity of call center agents. It reduces the overall Average Handle Time by 10%, and the time taken for agents to become proficient by a whopping 50%. Its principal function is to deliver real-time, contextual assistance to agents, making each interaction more effective and customer-centric. Besides, it also bridges the performance gap between top performers and low performers, thereby elevating the overall service quality.
- Real-Time Agent Assistance: Provides real-time support, ensuring agents receive assistance when they need it the most.
- Performance Improvement: Bridges the gap between top performers and low performers, aiming for a uniform experience across interactions.
- Contextual Reminders: Delivers timely nudges for important process steps like authentications, compliance, and disclosures during the conversation.
- Conversational Analysis: Monitors ongoing conversations and triggers appropriate responses to enhance the customer service experience.