ASAPP AutoTranscribe is a purpose-built solution for customer experience enhancement. It offers an industry-leading transcription accuracy of 89% and a low latency of approximately 60ms. Designed to address low-accuracy, high-latency issues, it enables real-time problem-solving by delivering swift transcriptions. Moreover, it offers personalized notifications and prompts, possibility of adjusting the transcription model to a specific contact center environment, and an intuitive interface, all which significantly improves the performance of agents and reduces their ramp-up time.
- Industry-Leading Accuracy: Achieves an impressive 89% accuracy, far surpassing most transcription solutions.
- Low Latency: Ensures swift transcription availability, with a median latency of around 60ms, enabling real-time conversation monitoring.
- Customizable Models: Allows fine-tuning the generic AutoTranscribe model to fit unique business and contact center acoustics, improving Word Error Rate (WER).
- Elegant Agent Experience: Empowers agents with a clear and logical transcript presentation, thereby reducing errors.
ASAPP AutoTranscribe is a purpose-built solution for customer experience enhancement. It offers an industry-leading transcription accuracy of 89% and a low latency of approximately 60ms. Designed to address low-accuracy, high-latency issues, it enables real-time problem-solving by delivering swift transcriptions. Moreover, it offers personalized notifications and prompts, possibility of adjusting the transcription model to a specific contact center environment, and an intuitive interface, all which significantly improves the performance of agents and reduces their ramp-up time.
- Industry-Leading Accuracy: Achieves an impressive 89% accuracy, far surpassing most transcription solutions.
- Low Latency: Ensures swift transcription availability, with a median latency of around 60ms, enabling real-time conversation monitoring.
- Customizable Models: Allows fine-tuning the generic AutoTranscribe model to fit unique business and contact center acoustics, improving Word Error Rate (WER).
- Elegant Agent Experience: Empowers agents with a clear and logical transcript presentation, thereby reducing errors.