Innovax's OpsCentral Voice system is a cloud-based customer service center offering flawless communication quality. Utilizing smart routing, it ensures customers experience minimal waiting time by connecting them directly to a suitable customer service personnel at the first instance. OpsCentral Voice system oversees end-to-end operations, including interactive voice response (IVR), voice logging, and categorizing calls based on the agent skill. The system highlights a browser-based UI with no security loopholes and requires no special software installation or maintenance. It allows for simultaneous scheduling and management during communication, maintaining uninterrupted operations without additional tech support.