Innovax's OpsCentral Voice system is a cloud-based customer service center offering flawless communication quality. Utilizing smart routing, it ensures customers experience minimal waiting time by connecting them directly to a suitable customer service personnel at the first instance. OpsCentral Voice system oversees end-to-end operations, including interactive voice response (IVR), voice logging, and categorizing calls based on the agent skill. The system highlights a browser-based UI with no security loopholes and requires no special software installation or maintenance. It allows for simultaneous scheduling and management during communication, maintaining uninterrupted operations without additional tech support.
- Uninterrupted Communication - The system ensures seamless quality of communication, significantly reducing dropped calls while customers are on hold.
- Intelligent Routing - Upon receiving a call, the platform immediately connects the customer to the most suitable customer service personnel.
- Interactive Voice Response (IVR) - It boasts an interactive voice response feature for immediate customer assistance with their queries, ensuring customer satisfaction.
- Advanced UI and Operational Flexibility - The clean, intuitive UI makes necessary information available when required, reducing enterprise training time, and supports operation from any location, unrestricted by company network limitations.
- Real-time Monitoring and Reporting - The system transforms all complex information and statistical data of a customer service center into an easy-to-understand format and generates instant Excel reports tailored according to specific data analysis requirements.
Innovax's OpsCentral Voice system is a cloud-based customer service center offering flawless communication quality. Utilizing smart routing, it ensures customers experience minimal waiting time by connecting them directly to a suitable customer service personnel at the first instance. OpsCentral Voice system oversees end-to-end operations, including interactive voice response (IVR), voice logging, and categorizing calls based on the agent skill. The system highlights a browser-based UI with no security loopholes and requires no special software installation or maintenance. It allows for simultaneous scheduling and management during communication, maintaining uninterrupted operations without additional tech support.
- Uninterrupted Communication - The system ensures seamless quality of communication, significantly reducing dropped calls while customers are on hold.
- Intelligent Routing - Upon receiving a call, the platform immediately connects the customer to the most suitable customer service personnel.
- Interactive Voice Response (IVR) - It boasts an interactive voice response feature for immediate customer assistance with their queries, ensuring customer satisfaction.
- Advanced UI and Operational Flexibility - The clean, intuitive UI makes necessary information available when required, reducing enterprise training time, and supports operation from any location, unrestricted by company network limitations.
- Real-time Monitoring and Reporting - The system transforms all complex information and statistical data of a customer service center into an easy-to-understand format and generates instant Excel reports tailored according to specific data analysis requirements.