The Customer Service Suite by Freshworks amalgamates easy-to-use omnichannel facilities for transformative customer service and ticketing, powered by generative AI. This comprehensive platform escalates agent productivity and enhances user experiences via self-service, conversational support, and ticketing. Freshbots reduce conversation loads by up to 70%, whilst advanced ticketing encourages team collaboration for efficient problem resolution. With proactive insights, potential issues can be identified and tackled before they escalate.